It’s been three years since Health and Human Services’ final order on Section 1557 of the Affordable Care Act took effect. US healthcare providers have worked hard to meet the language access requirements that Section 1557 lays out. Has your organization achieved compliance with the interpretation and translation requirements found in Section 1557 of the Affordable Care … Continued
The U.S. Health Insurance Annual Enrollment Period (AEP) is coming up quickly. Propio’s expert linguists are ready to help health plan offerors translate written materials and can often accommodate fast turnaround times. Let’s review why translation is essential and how Propio can help you prepare for open enrollment. Why translate health plan content Understanding and … Continued
Optimized language services eliminate language barriers during open enrollment and create a better experience for your limited-English proficient (LEP) enrollees. Here are a few steps you can take to improve the language services your health plan offers during open enrollment and throughout the year. Step 1: Determine which language services you’ll need To comply with Section … Continued
As open enrollment approaches, teams often find themselves juggling tight timelines and competing priorities. Final materials need to be translated and reviewed, events are being scheduled, and questions start coming in from every direction. For organizations managing language access, this stretch can be especially intense. But there’s still time to prepare without rushing through the … Continued
Open enrollment materials often need to be produced quickly, but speed can’t come at the expense of compliance. Every document, notice, and translated file must meet federal and state requirements to avoid confusion and maintain trust. This post outlines the core compliance areas to keep in mind while preparing multilingual content for open enrollment. Follow … Continued
Open enrollment may still be weeks away, but the work to support it often starts long before the official launch. Each year brings new materials, shifting deadlines, and increased expectations for clear communication in multiple languages. Early planning around outreach, translation, internal coordination, and vendor support can help reduce stress later and improve how your … Continued
Preparing for Open Enrollment and the Language Services You Need NowOpen Enrollment puts pressure on internal teams and member services. Call volumes rise, timelines shrink, and documents must be accurate, accessible, and delivered on schedule. Even small delays can lead to confusion or frustration for members trying to make timely decisions. Language access isn’t optional. … Continued
How to Choose the Right Language Service Provider (LSP) for Open Enrollment Open enrollment comes with a lot of important information and making sure everyone understands their options can be challenging. People need clear details to make informed healthcare decisions, but language differences and accessibility needs can make that difficult. A reliable language service provider … Continued
Introduction Using a culturally intelligent approach and a community-based strategy focused on multi-channel outreach, Propio maximized enrollment in untapped Hispanic markets. The Challenge One of the largest U.S. health insurers was entering new markets in Texas with large Hispanic populations. They were looking for ways to drive engagement and increase enrollment in ACA Marketplace plans, … Continued
Introduction How a major U.S. Health Insurer implemented Propio’s Community Engagement Solution to increase limited English proficient (LEP) member acquisition and boost market engagement and awareness within diverse populations. The Challenge A major insurer strove to increase membership and improve engagement of diverse populations within key markets. Historically, these communities, which included a significant Hispanic … Continued
