Section 1557 compliance requirements: is your organization compliant? Section 1557 of the Affordable Care Act has been shaping language access in healthcare for over a decade. However, the law has evolved over time—particularly regarding how healthcare organizations manage interpretation, translation, and accessible communications. As federal standards continue to update, it is critical to evaluate whether … Continued
Open enrollment translation services: how to prepare your health plan materials The U.S. Health Insurance Annual Enrollment Period (AEP) is coming up quickly, and health plans across the country are turning to open enrollment translation services to reach every member. Propio’s expert linguists are ready to help health plans translate open enrollment materials and can … Continued
Optimized language services eliminate language barriers during open enrollment and create a better experience for your limited-English proficient (LEP) enrollees. Health plan interpretation services and translated materials aren’t just a compliance checkbox — they’re often the difference between an enrollee who understands their coverage and one who doesn’t. Here are three steps you can take … Continued
Your last-minute open enrollment materials checklist As the open enrollment period approaches, teams often find themselves juggling tight timelines and competing priorities. Final materials need translation and review, events are being scheduled, and questions start coming in from every direction. If you’re building your open enrollment materials checklist this late in the game, you’re not … Continued
Open enrollment compliance checklist for language access Open enrollment materials often need to be produced quickly, but speed can’t come at the expense of compliance. Every document, notice, and translated file must meet federal and state requirements to avoid confusion and maintain trust with your members. This open enrollment planning checklist walks through the core … Continued
Start preparing for open enrollment language access Open enrollment may still be weeks away, but the work to support it often starts long before the official launch. Each open enrollment period brings new materials, shifting deadlines, and rising expectations for clear communication across every language your members speak. Early planning around outreach, translation, internal coordination, … Continued
Preparing for Open Enrollment and the Language Services You Need NowOpen Enrollment puts pressure on internal teams and member services. Call volumes rise, timelines shrink, and documents must be accurate, accessible, and delivered on schedule. Even small delays can lead to confusion or frustration for members trying to make timely decisions. Language access isn’t optional. … Continued
How to choose a language service provider: open enrollment Open enrollment comes with a lot of important information, and making sure everyone understands their options can be challenging. People need clear details to make informed healthcare decisions, but language differences and accessibility needs can make that difficult. A reliable language service provider (LSP) helps ensure … Continued
Introduction Using a culturally intelligent approach and a community-based strategy focused on multi-channel outreach, Propio maximized enrollment in untapped Hispanic markets. The Challenge One of the largest U.S. health insurers was entering new markets in Texas with large Hispanic populations. They were looking for ways to drive engagement and increase enrollment in ACA Marketplace plans, … Continued
Introduction How a major U.S. Health Insurer implemented Propio’s Community Engagement Solution to increase limited English proficient (LEP) member acquisition and boost market engagement and awareness within diverse populations. The Challenge A major insurer strove to increase membership and improve engagement of diverse populations within key markets. Historically, these communities, which included a significant Hispanic … Continued
