Telehealth has expanded how patients access care. It offers flexibility, saves time, and removes the need to travel for routine appointments. But without the right language support, telehealth can create new challenges for patients who speak a language other than English. To make virtual care work for everyone, healthcare organizations need to think about how … Continued
Many healthcare organizations focus on language access during enrollment or outreach periods. While that planning matters, language support can’t be treated as a seasonal task. Patients don’t stop needing care between campaigns, and communication challenges aren’t limited to a single part of the year. Building consistent, year-round language access into daily operations helps providers deliver … Continued
As early as late summer, teams begin preparing for busy fall outreach. This includes healthcare providers sharing vaccination schedules, school districts sending parent updates, and insurance carriers preparing open enrollment notices. When language support is added late in the process, timelines get tight. That can lead to rushed reviews, limited interpreter availability, or delays in … Continued
When Patients and Providers Don’t Share a Language When a patient and provider can’t communicate directly, the quality of care can drop fast. Symptoms might be misunderstood. Medication instructions may be unclear. Discharge plans can turn into confusion. Professional interpreters are a critical part of solving that problem, but not all interpreters are ready for … Continued
Healthcare access relies on clear communication. Patients need to understand their care, ask questions, and make informed decisions in their preferred language. When that happens, providers can deliver better care, and patients feel more in control of their health. Hospitals, clinics, and insurers depend on language service providers to support this communication. The right vendor … Continued
Introduction North East Medical Services supports multiple diverse populations. When new healthcare regulations rolled out, they found an impactful way to communicate the critical updates with the limited English patients. North East Medical Services (NEMS) is one of the largest health centers serving the Asian population in the United States, with 85 percent of its … Continued
Introduction With data driven approach and multi-channel, targeted outreach, the Propio Navigator program improved healthcare literacy, increased care access, and built trust with diverse populations. The Challenge The Centers for Medicare & Medicaid Services (CMS) launched a nationwide initiative to increase awareness of the ACA Marketplace and its offerings and improve access to care for … Continued
Introduction The Children’s Hospital was able to efficiently conduct its global clinical assessment of children experiencing a rare neurological disease for using Propio’s Remote Simultaneous Interpretation (RSI) solution. The Challenge When conducting the assessments of the children, the physician from the Children’s Hospital knew that the consult had to be done in real-time with no … Continued
Introduction When a pandemic struck the US, this major government contractor needed a language partner that could move quickly. Here’s how Propio delivered critical interpreting services for limited English, deaf and hard of hearing patients. When COVID-19 cases began to surge in the United States in the spring of 2020, this major American government contractor … Continued
Introduction By using Propio’s fast and reliable over‑the‑phone interpreting services and medically qualified network of interpreters, a large US-based healthcare provider was able to increase the efficiency of telephone calls. This large US-based integrated managed care consortium that functions both as a health plan and healthcare provider has 12.4 million health plan members, 39 hospitals … Continued
