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Solution: Document Translation

A Major Health Insurer Partners with Propio to Improve Member Engagement and HRA Completion Rates

Introduction How Propio deployed multifaceted solutions supported by specialized bilingual resources to drive member engagement and improve Star ratings within diverse populations for a key insurer. The Challenge A major health insurer in the U.S. had low completion rates of Health Risk Assessments (HRA) within hard-to-reach populations. Propio applied their expertise to increase HRA completion … Continued

Healthcare center increases patient ACA enrollment with translations

Introduction North East Medical Services supports multiple diverse populations. When new healthcare regulations rolled out, they found an impactful way to communicate the critical updates with the limited English patients. North East Medical Services (NEMS) is one of the largest health centers serving the Asian population in the United States, with 85 percent of its … Continued

How one health insurance provider stayed ahead of sweeping patient protection laws

Introduction When the Affordable Care Act passed, the new translation requirements left many health insurers scrambling. With the partnership of Propio, here’s how one avoided noncompliance penalties by translating 30,000 pages before enrollment deadlines. The introduction of the Affordable Care Act (ACA) brought big changes to the language requirements for healthcare entities. The new rules … Continued