It’s been three years since Health and Human Services’ final order on Section 1557 of the Affordable Care Act took effect. US healthcare providers have worked hard to meet the language access requirements that Section 1557 lays out. Has your organization achieved compliance with the interpretation and translation requirements found in Section 1557 of the Affordable Care … Continued
A 2018 review (entitled Patient Satisfaction of Telephone or Video Interpreter Services Compared with In-Person Services) collected results from eight separate studies. Each sought to compare patient satisfaction with phone or video interpretation to that of an on-site interpreter. Patient satisfaction – and its subsequent HCAHPS scores – represents a critical metric for hospitals and healthcare organizations. Understanding how language … Continued
Interpreting is a well-established profession with many protocols and standards. These protocols might seem a little perplexing or startling for those who may have never used an interpreter before. Here are the answers to some questions you may have about how an interpreter conducts an interpretation session. Q: Why is my interpreter speaking in the … Continued
Did you know April is National Minority Health Month? The theme selected for 2023 is “Better Health Through Better Understanding,” which focuses on providing culturally and linguistically competent healthcare services, information, and resources. In addition to sharing data about health disparities for limited-English proficient (LEP) patients, Propio wants to help you take meaningful steps toward … Continued
Hospitals and healthcare organizations need systems that improve health equity for all patients. How can your organization enhance care for all patients, regardless of their background? What is health equity? According to the World Health Organization (WHO): Health equity is the absence of unfair, avoidable, and remediable differences in health status among groups of people. Health and … Continued
It’s a common scenario for many hospitals: A family brings in an injured child. Everyone is scared – the child may be in pain or confused about what’s happening, and the parents are worried about their child’s care and helping them feel better. Now imagine this scenario with a family that speaks Arabic and can’t … Continued
Government events are designed to serve the public—but public needs aren’t one-size-fits-all. Communities are made up of people with different backgrounds, including many who speak languages other than English at home. For events to be successful, language access has to be part of the planning process—not something added at the last minute. When residents can … Continued
Introduction How Propio helped the Philadelphia Department of Public Health provide vital COVID-19 screenings and medical evaluations to 25,000 refugees with 48 hours notice. The Challenge In August 2021, the US Armed Forces began a planned withdrawal from Afghanistan after 20 years of war. The Taliban quickly toppled the existing Afghan government, and hundreds of … Continued
According to the US Census, approximately 68 million Americans speak a language other than English at home. Many of these people need interpreting services to communicate effectively in English and avoid misunderstandings. Whether you’re responsible for language access or just trying to better serve customers and employees with language needs, the challenge is not only … Continued
Displaced peoples were once a far-away issue for many of us—someone else’s concern. But now, displaced peoples and refugees from global hot spots arrive daily at cities and towns across the United States. It is easy to imagine how a local municipality could be overloaded when thousands of refugees show up with acute needs, from … Continued
