Over the phone interpretation, OPI, phone interpretation whatever name you prefer, the ability to pick up the phone and connect to a professional interpreter has become a staple for healthcare professionals treating limited-English proficient (LEP) patients. Shifting US demographics and legislation like Section 1557 of the Affordable Care Act make interpreters essential for practicing medicine, and phone … Continued
It’s been three years since Health and Human Services’ final order on Section 1557 of the Affordable Care Act took effect. US healthcare providers have worked hard to meet the language access requirements that Section 1557 lays out. Has your organization achieved compliance with the interpretation and translation requirements found in Section 1557 of the Affordable Care … Continued
A 2018 review (entitled Patient Satisfaction of Telephone or Video Interpreter Services Compared with In-Person Services) collected results from eight separate studies. Each sought to compare patient satisfaction with phone or video interpretation to that of an on-site interpreter. Patient satisfaction – and its subsequent HCAHPS scores – represents a critical metric for hospitals and healthcare organizations. Understanding how language … Continued
As the COVID-19 pandemic progresses around the globe, healthcare organizations have had to find ways to adapt in order to help prevent further spread of the virus. While your organization may still need many essential employees to work on site, you can quickly shift language interpretation services to a remote platform with phone and video … Continued
Interpreting is a well-established profession with many protocols and standards. These protocols might seem a little perplexing or startling for those who may have never used an interpreter before. Here are the answers to some questions you may have about how an interpreter conducts an interpretation session. Q: Why is my interpreter speaking in the … Continued
In 2020, telehealth quickly became a solution for doctors to meet with patients while limiting COVID-19 exposure. While the COVID-19 vaccines have made many services more accessible, telehealth remains a significant feature for those seeking medical care. Let’s review the tools healthcare facilities need to ensure their technology supports the increased use of video conferencing. … Continued
Virtual meetings have become an essential part of the “new normal” following the COVID-19 pandemic. While you probably have learned how to navigate socially distanced online meetings, you may also have some lingering questions about working with a remote interpreter. Here are a few tips to help you be more confident and have a more … Continued
Whether you’re a bank or an insurance company, customer service is important to your business model. We want to help you empower your employees to confidently guide non-English speaking customers to the resources they need from your company. Language Barriers & Research Data: How the LEP population impacts businesses There’s a big, potentially untapped market—25 … Continued
Did you know April is National Minority Health Month? The theme selected for 2023 is “Better Health Through Better Understanding,” which focuses on providing culturally and linguistically competent healthcare services, information, and resources. In addition to sharing data about health disparities for limited-English proficient (LEP) patients, Propio wants to help you take meaningful steps toward … Continued
Hospitals and healthcare organizations need systems that improve health equity for all patients. How can your organization enhance care for all patients, regardless of their background? What is health equity? According to the World Health Organization (WHO): Health equity is the absence of unfair, avoidable, and remediable differences in health status among groups of people. Health and … Continued
