Solution: Phone Interpretation

Propio National Interpretation Day

Propio interpreters share the experiences that inspired their careers and what continues to motivate them. Their stories highlight the vital role of language access and its meaningful impact every day.

Best practices for using over the phone interpretation for healthcare

Over the phone interpretation, OPI, phone interpretation whatever name you prefer, the ability to pick up the phone and connect to a professional interpreter has become a staple for healthcare professionals treating limited-English proficient (LEP) patients. Shifting US demographics and legislation like Section 1557 of the Affordable Care Act make interpreters essential for practicing medicine, and phone … Continued

Section 1557 three years later | Is your organization compliant?

Section 1557 compliance requirements: is your organization compliant? Section 1557 of the Affordable Care Act has been shaping language access in healthcare for over a decade. However, the law has evolved over time—particularly regarding how healthcare organizations manage interpretation, translation, and accessible communications. As federal standards continue to update, it is critical to evaluate whether … Continued

Healthcare Does phone vs. video vs. in-person interpretation impact patient satisfaction?

A 2018 review (entitled Patient Satisfaction of Telephone or Video Interpreter Services Compared with In-Person Services) collected results from eight separate studies. Each sought to compare patient satisfaction with phone or video interpretation to that of an on-site interpreter. Patient satisfaction – and its subsequent HCAHPS scores – represents a critical metric for hospitals and healthcare organizations. Understanding how language … Continued

Four reasons remote interpretation is more important than ever

As the COVID-19 pandemic progresses around the globe, healthcare organizations have had to find ways to adapt in order to help prevent further spread of the virus. While your organization may still need many essential employees to work on site, you can quickly shift language interpretation services to a remote platform with phone and video … Continued

Interpreter protocols and what they mean: FAQ

Interpreting is a well-established profession with many protocols and standards. These protocols might seem a little perplexing or startling for those who may have never used an interpreter before. Here are the answers to some questions you may have about how an interpreter conducts an interpretation session. Q: Why is my interpreter speaking in the … Continued

Propio ONE: The tools and technology you’ll need to access telehealth

In 2020, telehealth quickly became a solution for doctors to meet with patients while limiting COVID-19 exposure. While the COVID-19 vaccines have made many services more accessible, telehealth remains a significant feature for those seeking medical care. Let’s review the tools healthcare facilities need to ensure their technology supports the increased use of video conferencing. … Continued

Tips for using a remote interpreter confidently

Virtual meetings have become an essential part of the “new normal” following the COVID-19 pandemic. While you probably have learned how to navigate socially distanced online meetings, you may also have some lingering questions about working with a remote interpreter. Here are a few tips to help you be more confident and have a more … Continued