Whether you’re a bank or an insurance company, customer service is important to your business model. We want to help you empower your employees to confidently guide non-English speaking customers to the resources they need from your company. Language Barriers & Research Data: How the LEP population impacts businesses There’s a big, potentially untapped market—25 … Continued
Did you know April is National Minority Health Month? The theme selected for 2023 is “Better Health Through Better Understanding,” which focuses on providing culturally and linguistically competent healthcare services, information, and resources. In addition to sharing data about health disparities for limited-English proficient (LEP) patients, Propio wants to help you take meaningful steps toward … Continued
Hospitals and healthcare organizations need systems that improve health equity for all patients. How can your organization enhance care for all patients, regardless of their background? What is health equity? According to the World Health Organization (WHO): Health equity is the absence of unfair, avoidable, and remediable differences in health status among groups of people. Health and … Continued
Checking in for medical services can be daunting for limited-English proficient (LEP) patients, especially for those unfamiliar with the United States’ healthcare processes. With translation and interpretation services, you can create a better check-in experience that puts your LEP patients at ease and helps them access the services they need. Let’s review a few ways … Continued
It’s a common scenario for many hospitals: A family brings in an injured child. Everyone is scared – the child may be in pain or confused about what’s happening, and the parents are worried about their child’s care and helping them feel better. Now imagine this scenario with a family that speaks Arabic and can’t … Continued
Introduction How Propio deployed multifaceted solutions supported by specialized bilingual resources to drive member engagement and improve Star ratings within diverse populations for a key insurer. The Challenge A major health insurer in the U.S. had low completion rates of Health Risk Assessments (HRA) within hard-to-reach populations. Propio applied their expertise to increase HRA completion … Continued
Introduction Propio partnered with NAVEX Global to help cut administrative overhead, reduce communication issues and eliminate project inefficiencies. The two companies now complete nearly 1,000 projects together each year, with a 99.6 percent on-time delivery rate. NAVEX Global is a software and service company that helps organizations foster business cultures of integrity and compliance. Worldwide, … Continued
Introduction How the City and County of Denver used our Innovative Care Liaison Solution to help Spanish-speaking residents during the COVID-19 pandemic. The Challenge The COVID-19 pandemic shed a spotlight on the systemic inequalities and lack of access to health care for patients and members with Limited English Proficiency (LEP). The City and County of … Continued
Introduction When a pandemic struck the US, this major government contractor needed a language partner that could move quickly. Here’s how Propio delivered critical interpreting services for limited English, deaf and hard of hearing patients. When COVID-19 cases began to surge in the United States in the spring of 2020, this major American government contractor … Continued
Introduction By using Propio’s fast and reliable over‑the‑phone interpreting services and medically qualified network of interpreters, a large US-based healthcare provider was able to increase the efficiency of telephone calls. This large US-based integrated managed care consortium that functions both as a health plan and healthcare provider has 12.4 million health plan members, 39 hospitals … Continued
