Checking in for medical services can be daunting for limited-English proficient (LEP) patients, especially for those unfamiliar with the United States’ healthcare processes. With translation and interpretation services, you can create a better check-in experience that puts your LEP patients at ease and helps them access the services they need. Let’s review a few ways … Continued
It’s a common scenario for many hospitals: A family brings in an injured child. Everyone is scared – the child may be in pain or confused about what’s happening, and the parents are worried about their child’s care and helping them feel better. Now imagine this scenario with a family that speaks Arabic and can’t … Continued
Introduction How Propio deployed multifaceted solutions supported by specialized bilingual resources to drive member engagement and improve Star ratings within diverse populations for a key insurer. The Challenge A major health insurer in the U.S. had low completion rates of Health Risk Assessments (HRA) within hard-to-reach populations. Propio applied their expertise to increase HRA completion … Continued
Introduction Propio partnered with NAVEX Global to help cut administrative overhead, reduce communication issues and eliminate project inefficiencies. The two companies now complete nearly 1,000 projects together each year, with a 99.6 percent on-time delivery rate. NAVEX Global is a software and service company that helps organizations foster business cultures of integrity and compliance. Worldwide, … Continued
Introduction How the City and County of Denver used our Innovative Care Liaison Solution to help Spanish-speaking residents during the COVID-19 pandemic. The Challenge The COVID-19 pandemic shed a spotlight on the systemic inequalities and lack of access to health care for patients and members with Limited English Proficiency (LEP). The City and County of … Continued
Introduction When a pandemic struck the US, this major government contractor needed a language partner that could move quickly. Here’s how Propio delivered critical interpreting services for limited English, deaf and hard of hearing patients. When COVID-19 cases began to surge in the United States in the spring of 2020, this major American government contractor … Continued
Introduction By using Propio’s fast and reliable over‑the‑phone interpreting services and medically qualified network of interpreters, a large US-based healthcare provider was able to increase the efficiency of telephone calls. This large US-based integrated managed care consortium that functions both as a health plan and healthcare provider has 12.4 million health plan members, 39 hospitals … Continued
Introduction With over 10 million members and 185,000 employees, this healthcare and health plan provider required a global LSP with strong technological capabilities and a vast interpreter network to bridge their communication gaps. Propio was tasked with providing over-the-phone interpretation (OPI) services to a large healthcare company. The client functioned as an integrated managed care … Continued
Introduction Discover how Propio’s unique solutions allowed the largest social welfare provider in the country to better serve the public and ensure reliable and secure connection with qualified interpreters. The largest social welfare program in the United States administers benefits to more than 49 million beneficiaries of Retirement, Disability and Survivors Benefits under Title II … Continued
According to the US Census, approximately 68 million Americans speak a language other than English at home. Many of these people need interpreting services to communicate effectively in English and avoid misunderstandings. Whether you’re responsible for language access or just trying to better serve customers and employees with language needs, the challenge is not only … Continued
