With legal battles ongoing, Propio reached out to attorney Andrew Stevens to write about the current state of Section 1557 litigation. The material herein is educational and informational only. No legal advice is provided. In 2016, the Department of Health and Human Services (HHS) significantly expanded the rights of limited English proficient (LEP) individuals seeking … Continued
You’ve decided to shop around for a translation provider. Where should you start? The best way to start the translation provider selection process is by conducting an analysis of your organization’s needs. This can be done by developing a language access plan that effectively supports your limited-English-speaking patients. Questions to Kick Start your Language Access … Continued
Over a quarter of Americans struggle with literacy: 42 million Americans cannot read, and 50 million adult Americans read at 4th or 5th-grade reading levels. When it comes to health information, the percentage of Americans who feel comfortable reading and comprehending it are also at almost a quarter of the population. When the research firm … Continued
On January 13, the Consumer Financial Protection Bureau (CFPB) released a statement encouraging financial institutions to make their products and services more accessible to limited-English-proficient (LEP) customers. By releasing these guidelines, the CFPB aims to “promote access to financial products for all consumers; facilitate compliance by providing clear rules of the road; and educate and empower consumers … Continued
On June 12, 2020, the United States Department of Health and Human Services (HHS) released its Final Rule on Section 1557. This Ruling included some updates to the information surrounding the requirements for posting notices of nondiscrimination and taglines. The material herein is educational and informational only. No legal advice is provided. What is Section … Continued
The Occupational Safety and Health Administration (OSHA), backed by the United States Department of Labor, requires employers to provide a safe workplace. It’s the employer’s responsibility to eliminate and reduce hazards to the fullest extent possible and train their employees to follow processes that will protect them. While safety standards vary by industry, failure to … Continued
Being tasked with selecting a language services provider (LSP) for your organization may seem daunting. Before you start, it is important to assess and identify your organization’s specific requirements for language access, such as which services you need. Once you’ve identified your main requirements, you’ll be ready to start crafting an RFP. We’ve created a … Continued
Members of the Deaf and Hard of Hearing (DHOH) community sometimes feel misunderstood or overlooked when receiving healthcare and other vital services. It’s crucial to provide appropriate accommodations and abide by federal protections—but we can’t stop there. Embracing differences, learning more about other cultures, and going beyond basic obligations is the first step toward a … Continued
Think about the number of documents and websites you interact with each week. From banking websites to medical bills, many things you read have essential information that can affect your future. Now, imagine they’re all in a language you don’t understand. For the 10 percent of the US population that doesn’t speak English well, written … Continued
CMS star ratings for health plans have always considered exceptional member satisfaction when measuring quality healthcare. However, changes to the star rating criteria in 2021 make a positive member experience more critical than before. How will these changes affect your plan’s star rating and funding? How can you improve your plan’s member experience? Let’s dive … Continued
