Medical providers continue to struggle with meeting the needs of patients who are deaf and hard of hearing. A recently-settled lawsuit brought by the Florida Association of the Deaf against a major hospital highlights the importance of providing quality care to those without hearing. Here are three issues raised in the lawsuit regarding video interpretation, as … Continued
It’s been three years since Health and Human Services’ final order on Section 1557 of the Affordable Care Act took effect. US healthcare providers have worked hard to meet the language access requirements that Section 1557 lays out. Has your organization achieved compliance with the interpretation and translation requirements found in Section 1557 of the Affordable Care … Continued
While phone interpretation is a versatile modality that works for a variety of patient-provider scenarios, sometimes an interaction may need a little visual help. That’s where video interpretation comes in. The key benefits of using video interpretation include… Helping you connect to an interpreter Fast Like phone interpretation, video interpretation connects providers to a live … Continued
A 2018 review (entitled Patient Satisfaction of Telephone or Video Interpreter Services Compared with In-Person Services) collected results from eight separate studies. Each sought to compare patient satisfaction with phone or video interpretation to that of an on-site interpreter. Patient satisfaction – and its subsequent HCAHPS scores – represents a critical metric for hospitals and healthcare organizations. Understanding how language … Continued
As the COVID-19 pandemic progresses around the globe, healthcare organizations have had to find ways to adapt in order to help prevent further spread of the virus. While your organization may still need many essential employees to work on site, you can quickly shift language interpretation services to a remote platform with phone and video … Continued
Interpreting is a well-established profession with many protocols and standards. These protocols might seem a little perplexing or startling for those who may have never used an interpreter before. Here are the answers to some questions you may have about how an interpreter conducts an interpretation session. Q: Why is my interpreter speaking in the … Continued
A video interpreter is essential for a successful remote video consultation with limited-English proficient patients or customers. Health systems and hospitals across the country have adopted telehealth solutions as an alternative to meeting patients in person. Many businesses and other organizations have also adopted video teleconferencing technology to comply with social distancing guidelines from the … Continued
In 2020, telehealth quickly became a solution for doctors to meet with patients while limiting COVID-19 exposure. While the COVID-19 vaccines have made many services more accessible, telehealth remains a significant feature for those seeking medical care. Let’s review the tools healthcare facilities need to ensure their technology supports the increased use of video conferencing. … Continued
Virtual meetings have become an essential part of the “new normal” following the COVID-19 pandemic. While you probably have learned how to navigate socially distanced online meetings, you may also have some lingering questions about working with a remote interpreter. Here are a few tips to help you be more confident and have a more … Continued
Did you know April is National Minority Health Month? The theme selected for 2023 is “Better Health Through Better Understanding,” which focuses on providing culturally and linguistically competent healthcare services, information, and resources. In addition to sharing data about health disparities for limited-English proficient (LEP) patients, Propio wants to help you take meaningful steps toward … Continued
