While phone interpretation is a versatile modality that works for a variety of patient-provider scenarios, sometimes an interaction may need a little visual help. That’s where video interpretation comes in. The key benefits of using video interpretation include… Helping you connect to an interpreter Fast Like phone interpretation, video interpretation connects providers to a live … Continued
Your hospital has a language services program in place – you have a few on-site bilingual staff who are qualified to interpret, and you have phone and video interpretation provided by qualified interpreters at the touch of a button. But has your organization thought about translating common forms and informational documents? You might be surprised … Continued
A 2018 review (entitled Patient Satisfaction of Telephone or Video Interpreter Services Compared with In-Person Services) collected results from eight separate studies. Each sought to compare patient satisfaction with phone or video interpretation to that of an on-site interpreter. Patient satisfaction – and its subsequent HCAHPS scores – represents a critical metric for hospitals and healthcare organizations. Understanding how language … Continued
As more and more languages become extinct every year – an estimated 20 languages per year – the question of a universal language becomes inevitable. Will the world someday – sooner rather than later – speak one common language? Marc Ettlinger holds a Ph.D. in Linguistics and recently answered the question: “Why can’t the world have a … Continued
*The material herein on ACA Section 1557 compliance is educational and informational only. No legal advice is provided.** New regulation continues to increase the importance of hospital language services. CMS’s rollout of their five-star rating results highlighted how language access may impact patient satisfaction and readmission rates. Now, the final section of the Affordable Care Act has added a … Continued
One language dies every two weeks. This trend isn’t about to go away, either: about half of the world’s languages are at risk of extinction by the year 2100, due to increasing globalization. According to the United Nations Educational, Scientific, and Cultural Organization (UNESCO), at least 43% of the 6,000 world languages are already endangered. … Continued
With legal battles ongoing, Propio reached out to attorney Andrew Stevens to write about the current state of Section 1557 litigation. The material herein is educational and informational only. No legal advice is provided. In 2016, the Department of Health and Human Services (HHS) significantly expanded the rights of limited English proficient (LEP) individuals seeking … Continued
Miscommunication between the Deaf and hearing, especially during medical emergencies, can lead to disastrous results. The current pandemic has made these challenges more apparent, as news articles report on the Deaf and Hard of Hearing’s (DHOH) struggle to receive effective medical care during the COVID-19 outbreak. If your facility is not yet using video interpretation, American Sign … Continued
As the COVID-19 pandemic progresses around the globe, healthcare organizations have had to find ways to adapt in order to help prevent further spread of the virus. While your organization may still need many essential employees to work on site, you can quickly shift language interpretation services to a remote platform with phone and video … Continued
You’ve decided to shop around for a translation provider. Where should you start? The best way to start the translation provider selection process is by conducting an analysis of your organization’s needs. This can be done by developing a language access plan that effectively supports your limited-English-speaking patients. Questions to Kick Start your Language Access … Continued
