CMS star ratings for health plans have always considered exceptional member satisfaction when measuring quality healthcare. However, changes to the star rating criteria in 2021 make a positive member experience more critical than before. How will these changes affect your plan’s star rating and funding? How can you improve your plan’s member experience? Let’s dive … Continued
Mental health care relies heavily on verbal communication, but what if your patient’s primary language isn’t English? Limited-English proficient (LEP) patients often encounter language barriers that can interfere with their diagnoses and treatment. It’s crucial for healthcare providers to use qualified interpreters that help them communicate effectively. Let’s go over tips to help you simplify … Continued
It’s a start of a new year, which is a great time to take a deep dive into your hospital or health system’s language access plan. We created a comprehensive checklist for your language access plan to help you build out your language access plan or review your current plan for any areas that could … Continued
Healthcare providers want to enhance CMS Overall Hospital Star Ratings – Propio can help. Our team recently launched a carefully researched resource to help hospitals: Let’s review the top three focus areas for improving your hospital’s CMS Quality Star Ratings: 1. Patient Experience Responses to the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) … Continued
Whether you’re new to language services or want to increase your team’s efficiency when working with remote interpreters, Propio’s tips and best practices can help you get the most from your interpretation sessions. Let’s review a few simple ways to improve communication and maximize value while working with an interpreter. 1. Set up for success … Continued
Dental care requires clear communication between the patient, staff, and dentist – but what if a patient speaks a language other than English? Let’s review how you can use interpretation services to create a welcoming, inclusive environment for all patients, regardless of their primary language. Why dental practices need interpretation services Patients who are limited-English … Continued
It’s a common scenario for many hospitals: A family brings in an injured child. Everyone is scared – the child may be in pain or confused about what’s happening, and the parents are worried about their child’s care and helping them feel better. Now imagine this scenario with a family that speaks Arabic and can’t … Continued
Providing high-quality healthcare to patients who are Deaf or hard-of-hearing (DHOH) requires your staff to communicate effectively. Beyond providing federally mandated interpretation services, your staff should understand the nuances of DHOH culture and learn how to avoid rude or inappropriate behavior. Use these “dos and don’ts” to help your team deliver superior care to your DHOH … Continued
Businesses often hire bilingual employees to provide customer service in multiple languages. However, this approach may deliver less value than using remote interpretation services. Let’s review the advantages and disadvantages of hiring bilingual employees compared with partnering with a qualified language services provider. Hiring Bilingual Employees for Your Business Operations Your employees understand company policies … Continued
How to create a Joint-Commission-compliant language access program Preparing for a Joint Commission survey can be stressful, and there’s a lot of information to unpack. We want you to feel confident about your language access program whenever the big day arrives. That’s why we went through the Joint Commission’s 800+ page manual to find and … Continued
