Are you settling for a “good enough” interpretation provider when exceptional service is within reach? The idea of switching interpretation vendors can feel like more trouble than it’s worth if your current provider is doing an okay job. But okay isn’t outstanding, likely not even good enough, and the right provider can unlock untapped potential … Continued
In this day and age, our comfort with and desire for remote communication is stronger than ever before, creating new challenges and opportunities. One relevant example is from healthcare: the telemedicine market is expected to maintain a compound annual growth rate of 19.5% until 2030. With this shift, companies must look ahead to ensure they’re … Continued
The U.S. population is becoming increasingly diverse. According to the Collage Group, between 2013 and 2019, the U.S. multicultural population accounts for more than 100% of the country’s growth and multicultural consumers now represent 42% of the U.S. population. While it’s difficult to know exactly how many cultures exist in the U.S. because of the … Continued
Did you know more than 350 languages are spoken in the U.S. and nearly a quarter of the American population primarily speaks a language other than English at home? If you want your multilingual outbound call center to contribute to your business objectives in very real ways—lead generation, personalized and proactive customer support, and customer … Continued
The manufacturing industry is facing a serious labor shortage that will likely worsen. But, recruiting and retaining talent from diverse populations can fill available positions and give manufacturers a competitive advantage. Translation, localization, and interpretation experts can help you overcome challenges in diversifying your workforce, from working with you to develop a language access strategy … Continued
Diverse pools of participants in clinical trials are not only important for producing the best set of data, but they also help advance health equity. To reach both goals, you need multicultural communication that attracts interested parties and retains them for the duration of the trial. Having a localization strategy to reach individuals in the … Continued
Every year, top golf players from around the world gather to compete in the United States Golf Association’s (USGA) US Women’s Open tournament. Many of these players don’t speak English and require the assistance of an interpreter for both press interviews and for handling necessary day-to-day tasks during their stay. Since the event is heavily … Continued
In April 2022, the U.S Food and Drug Administration (FDA) released guidance requiring sponsors to create diversity plans to improve enrollment of underrepresented populations in clinical trials. Although the guidance is clear and comprehensive, the path forward is not. On paper, the diversity plan looks ambitious but achievable. In the real world, however, reaching enrollment … Continued
Times are changing—and changing fast—in the world of digital technology. Businesses are trading outdated legacy processes for innovative digital transformation technology as their companies grow. According to one survey, 80 percent of business leaders are speeding up efforts to digitize work processes and implement new technologies. It’s no wonder businesses are making the shift with … Continued
As of 2022, more than 25 million U.S. residents spoke a language other than English at home, according to the US Census Bureau. Utility companies provide essential services, and it’s vital to ensure that all populations have equal access to the services they offer, regardless of language. But language services don’t just benefit customers—the organizations … Continued
