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Use Case: Language Access and Real-Time Communication

How a healthcare consortium met its unique data collection requirements and managed high call volumes

Introduction By using Propio’s fast and reliable over‑the‑phone interpreting services and medically qualified network of interpreters, a large US-based healthcare provider was able to increase the efficiency of telephone calls. This large US-based integrated managed care consortium that functions both as a health plan and healthcare provider has 12.4 million health plan members, 39 hospitals … Continued

Law-firm ensures information security while cutting cost and turnaround time

Introduction Compromised security can come with serious consequences in the legal industry. Discover how this law-firm is meeting demands for large data sets with extremely short deadlines in a secure workflow. As a law-firm representing a large corporation, this high-profile case required the translation of over 50 million words into English. The scope of the … Continued

Using Data and Technology to Reduce Over-The-Phone Interpretation (OPI) Costs

Introduction With over 10 million members and 185,000 employees, this healthcare and health plan provider required a global LSP with strong technological capabilities and a vast interpreter network to bridge their communication gaps. Propio was tasked with providing over-the-phone interpretation (OPI) services to a large healthcare company. The client functioned as an integrated managed care … Continued

Over-the-phone interpreting for the country’s largest welfare program delivers security and reliability

Introduction Discover how Propio’s unique solutions allowed the largest social welfare provider in the country to better serve the public and ensure reliable and secure connection with qualified interpreters. The largest social welfare program in the United States administers benefits to more than 49 million beneficiaries of Retirement, Disability and Survivors Benefits under Title II … Continued

How Technology Helps Language Access

The need for clear, instant communication across languages is exploding in healthcare, education, courtrooms, and more. Compliance with relevant regulations is a key driver of this demand, but it’s not the only driver. Language access is essential to share knowledge and provide equitable services for patients, students, social services clients, and employees on global teams.  Technology is … Continued

Propio’s Mission in Making Healthcare Accessible for All

Propio’s Mission in Making Healthcare Accessible for All Making Healthcare Easily Accessible for All For individuals who don’t speak the same language as their healthcare providers or cannot physically visit a healthcare office, receiving proper treatment and care can be daunting. This challenge is compounded by the risk of misunderstandings or miscommunications, which can lead … Continued

Your Comprehensive Guide to Developing a Language Access Plan

Your Comprehensive Guide to Developing a Language Access Plan A language access plan is a valuable framework that outlines language services in healthcare, aiming to improve communication between providers and patients who speak different languages, including services like document translation and interpreter assistance. Who Needs a Language Access Plan? In the United States, any healthcare … Continued

The Future of Healthcare and the Role Language Services Will Play in Improved Patient Outcomes

The Future of Healthcare and the Role Language Services Will Play in Improved Patient Outcomes Healthcare is a field that requires communication and understanding between all parties involved – doctors, patients, nurses, technicians, etc. Unfortunately, language barriers can often impede progress in healthcare environments. This issue has been growing in prevalence as the healthcare industry … Continued

3 Ways Healthcare Organizations Can Use Language Access Technology to Improve the Patient Experience

Every patient deserves to be understood, no matter their language or communication needs. Empowering your healthcare organization to better connect with patients who have language needs, accessibility needs, or both can help you meet compliance and improve your organization’s reputation. Yet, navigating regulatory requirements, managing limited resources, and providing consistent communication across languages and alternate … Continued

Are you prepared for annual enrollment? Here are six key steps to help your organization ensure all members’ language access needs are covered.

In every annual enrollment period, health plans need to ensure they meet compliance standards, tight deadlines, and budgetary requirements. This year, with updates to Section 1557 of the Affordable Care Act emphasizing language access and equity and the 2024 Medicare Advantage final rulings focusing on strengthening translation and accessible format requirements, health plans must deliver … Continued